FAQ
PRODUCTS
Is your product waterproof?
Yes, our product is waterproof.
How do I clean it?
You can wash it with either water or isopropyl alcohol.
What is the material used for your product?
They are made of PLA—a bioplastic derived from natural sources like corn starch. Not only does PLA boast eco-friendliness and biodegradability, but its versatility and unique characteristics made it the ideal choice for our creations. However, it's important to note that while PLA excels in many aspects, it's not suitable as a chew toy for our furry friends' safety.
Where is your product made of?
We locally 3D printed them.
Is that possible to customise the size of the existing product?
Yes, we can customise the size to be minimum 3.5cm small to maximum 22cm big.
Does your product includes keyrings?
Yes, we attach all our pet tags/charms will come with keyrings (if applicable) and a round carabiners (if applicable).
SHIPPING & ORDERS
How long is the processing time?
The lead time is around 7-15 working days locally depending on the complexity and quantity of the order. For overseas folks, it’s gonna be about 18-23 working days.
What carrier do you use to ship?
We sent our item through SPX service.
Where can I find the tracking information?
We will send you a tracking number via email once we send out your order. It will take 1-3 days to reach your doorstep.
Why is my order not here yet?
Kindly check your mailbox, click in the link, the system will let you know the status of the parcel. If you're still in the dark, slide into our DMs at @elyand.co on Instagram or shoot us an email at elyand.collective@gmail.com // or // whatsapp us at +65 8087 8802.
Can I change/add-on my order?
Of course! If your order hasn't been shipped out yet, we're happy to accommodate any changes or additions. Feel free to reach out to us via DM at Elyand.co on Instagram or shoot us an email at elyand.collective@gmail.com to update your order details.
How much is the shipping?
For local shipping, the cost is just $2.80. Shipping to Asian countries is $18, while to Europe, the USA, and Australia regions, it's $35. (all the prices are in SGD).
If you able to fill up your details at the check out, the check out area will auto calculate the shipping fees for you.
How do I get shipping?
For local free shipping, the minimum spend is $50. Minimum free shipping to Asian countries is $120, while to Europe, the USA, and Australia regions, it's $200 minimum spend to enjoy free shipping.
Payment method
Currently we only accept Credit Card, Paynow/paylah (Singapore), Wise, Paypal and TouchNGo (Malaysia).